Working at Echo
We get it. We're a bit different. So whether you're new to the industry or a veteran, you probably have some questions about what it's like to work with us. Here are some of the common questions we get, and hopefully they help you understand us better before applying.
You guys really don't have an office?
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Yup, that's right. We figured out early on that office space is crazy expensive, yet nearly everything we do happens at our client's locations. So we cut out the brick and mortar location and put that money into paying you better.
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So how do I get paid?
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We offer direct deposit by default. It is more secure and faster than a paper paycheck. Pay day is every two weeks on Friday.
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What if I need to get a hold of you?
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We are available to our teammates via phone, email, text, social media, even mail. If we can't resolve an issue over telecommunications, we are happy to make arrangements to meet you in person.
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Do you guys really pay $20 an hour?
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Yup, in the Seattle market our pay starts at $20 an hour. In Portland, we start at $18 per hour. Plus optional IRA, Paid Time off, and other perks. We throw a pretty nice staff party every year too. This year we gave away TVs, laptops, an Xbox, and more.
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How does scheduling work?
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We put you in the driver seat. All our events are open for you to see, and you select the events you wish to work. You can see all the details before signing up - who, what, where, attire, start time and anticipated end time. If that shift fits your work-life balance, you sign up.
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What if I sign up for a shift and then realize I can't work it?
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It is our expectation that once you sign up for a shift, you own it and keep it, because we are communicating with the client about what we can and cannot provide in real time. We hire responsible individuals and expect them to behave professionally, which includes being present and on time for your shifts. That being said, we also understand and value work-life balance. We will work hard to get you covered in the event that things change for you.
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How do I know where to go?
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Our online scheduling system will give you all the details you need. On top of that, we are careful to give the extra details beyond just an address that help you find the right entrance. We believe it is our duty to set you up for success, and while we are certainly not perfect, we work hard to make sure you have everything you need to get to work and help contribute to a succesful event.
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What do I do once I get there?
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Onsite at the event, you become one of the client's staff. Their management team will direct you to your role for the shift and help you understand the flow of events.
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What if my shift runs long?
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Start times are firm. If it says 5pm, you need to be onsite and ready for your shift at 5pm. End times are fluid. We gather these details to help you make informed choices about what shifts to work. But events can run long or short, and we expect you to stay on until released by the client. If you have child care or transportation requirements that limit how late you can work, take that into account when selecting your schedule.
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What do I wear?
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Attire is set by the client and is always known in advance. You will see that information before signing up for a shift. Generally, it is normal industry attire - either white or black bistro.
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Working at Echo can be challenging because it requires being comfortable with independence. Our work processes are set up such that great employees might not hear from us directly for quite some time, and that's ok. It means you are doing great, and we trust you, so we are focusing out attention on growing Echo. We don't just hire event staff, we hire problem solvers, and we expect them to be able to communicate when they need something. But we understand how disorienting that can be, and we work hard to foster open communciation.
We are always here for you.
